About the Opportunity FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts. This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. Associate Forestry Technician * Position is expected to be a hybrid opportunity working between home office and within commuting distance of FirstEnergy West Akron Campus (within 1 hour). Selected candidate will be expected to be in person in the office when job requirements and expectations indicate the need or when requested to be present by Management or Leadership. This role is responsible to support the creation, integration, implementation and maintenance of Apple products and supporting vegetation service desk to facilitate the roll out and continued support of the Vegetation Management Software. This includes identification of best Apple product to suite the needs of the entire Vegetation Management group including amenities' to make the products "field ready and compatible". The successful candidate will be a self-motivated individual the ability to function in a fast-paced team environment. Duties include asset management, cellular account management, asset and project budgeting and oversight, creation, development, and maintenance of service desk, oversight of service desk, leading/supporting and creating processes for contractors to facilitate/improve customer service, troubleshooting, support for day-to-day activities associate with hardware and mobile devices used in the field and office, creation and oversight of hands-on and virtual training of device use, testing, activation, setup, monitoring, reporting, shipping, receiving, ordering and reviewing and reporting on inventory of hardware and mobile devices. The role provides the opportunity for frequent interaction with Vegetation Management employees and contractors, IT partners, internal business units and other key stakeholders, which necessitates strong leadership communication and interpersonal skills. Responsibilities: Promote safety and demonstrate a direct solid commitment to all aspects of safety as a core value Adhere to all FirstEnergy policies, compliance rules & regulations. Build strong collaboration between IT and other Business Units Learn and grow in knowledge of cellular companies, cellular hardware, and upcoming opportunities for hardware and software Assist in Identifying hardware "refresh" requirements and needs so hardware remain 100% supportive of Vegetation Management group Support Vegetation Management Support Desk processes leading to customer service excellence. Work to understand Vegetation Management daily processes and activities to better understand how to support. Support tracking and reporting on daily Hardware and Mobile Device inventory Work to support the professional growth of all contracted support team Learn and understand how to manage and negotiate cellular contracts to promote best in class pricing. Assist in all aspects of cellular/hardware/software budgeting and fiscal responsibilities Assist in identify appropriate Apple product and accessories for field use Assist in identify appropriate cellular provider to best support Operations staff per work area Orchestrate and direct receiving cellular devices and verify validity Learn and support verifying best management practices in cellular contract management Ass